Refund Policy

Most refunds are issued based on the payment method used at the time of purchase. Your refund and how your refund are issued may differ based on the condition of the item, how long you’ve had the item, and how the item was purchased. In light of the evolving situation with COVID-19, returns may take up to 14 additional days to process. Customers can simply cancel any order before the good has been dispatched from our warehouse and tracking id generated, simply by mailing us at contact@bizesol.com There will be absolutely no deduction. All our products comes with “14 Days Free Trial Period”. Returns during the free trial period will be refunded 100%, if the product is returned within 7 days of cancellation and in good condition.

You can exchange or replace an item by mailing us at contact@bizesol.com if your return meets certain criteria.

Did you receive a damaged, defective, wrong item sold by www.bizesol.com and want to replace it with the same item. 

Frequently Ask Question (FAQ)

Q) WHAT SHOULD I DO IF I RECEIVE AN INCORRECT ITEM?

Ans-We have high standards when it comes to packaging your order however, mistakes do occur from time to time. Please accept our apologies if you have received an incorrect item. As part of our customer objectives, we will do our upmost to resolve your query with speed, ease and with absolute minimal inconvenience. We will review each case individually when considering the return of the product; in some cases, we may require further information such as pictures so we can choose the best course of action. Our aim is to provide the best solution for you as quickly as possible. Please email contact@bizesol.com

Q) HOW DO I REPORT A FAULT WITH MY PRODUCT?

Ans-Please accept our apologies if you believe there is a fault with your item, we take all complaints regarding the quality of our products seriously and we will need to investigate the reported fault in more detail. In order to do this, we ask you to contact us through your registered account using our website. Please provide details of the fault and wherever possible attach pictures along with your message.

Q) WHAT SHOULD I DO IF MY ITEM IS DAMAGED?

Ans- Although we take care to prevent any damage to your goods during transit it is possible that problems may arise. Please accept our apologies if you have received a damaged item. We ask you not to refuse your delivery, instead accept the goods and contact us immediately. Refusal may actually result in a delay of the parcel being returned.

Q) WHERE IS MY ORDER?

Ans- Using the tracking id provided at the time of your order, your package can be tracked on our website as well as our courier service website Royal Mail / UPS. These common couriers scan your package at each stage of delivery and can provide you with more accurate location information. The easiest way to know more about the whereabouts of your order is to contact the Courier Company directly with your tracking id.

Q) WILL YOU REFUND MY POSTAGE COSTS TO RETURN AN ITEM?

Ans-We are more than happy to refund postage costs to return an item where the return is required due to our error. For instance: • If we sent you the wrong item • If the item is damaged or faulty, we will not refund postage costs to return items which are unwanted or no longer required. These costs will need to be covered by you, again we recommend using a delivery service that insures you for the value of the goods. We will not refund postage costs to return any item due to reported damage or fault where no error was found in the inspections of the item. Costs of posting the item back to you will depend on the item and will be communicated to you after the inspection process has been completed.

COMPLAINTS If you are not satisfied with the way in which we have handled the return, replacement or repair of any item, we want to hear about this. Our aim is to resolve the matter for you and ask that you please contact our customer service representatives at +44 7762 218565 or email contact@bizesol.com

Q) WHAT IS THE DELIVERY TIME OF THE PRODUCT?

Ans- The average time to deliver the Product is 5 working days but sometimes due to location it takes maximum of 8 working days. If you don’t receive the product by the 8th day from the date of order please contact us or you can also check the same from your end through tracking id which send to you on your Email with the copy of invoice. we are also available on CALL or email. In case of want to return the Order, you have to just fill the Below Form and Send us with product.

Please Follow simple steps:
1) Fill the form and provide all the details in respect of the product
2) Pack the product and stick the same on the Top of the product
3) Send it to us.

MODEL CANCELLATION FORM

To:

Biz e-SOL.
69 Danemead Grove
Northolt
UB5 4NY
United Kingdom.
Phone: +44 7762 218565

I hereby inform that I cancel my contract of sale of the following goods:

Ordered on: _____________________________________________
Order number: __________________________________________
Name of customer: _____________________________________
Address of customer: ___________________________________

Signature of customer (only if sent by paper):________________________________________

Date: ______________________

Note: We are available on all working Days 10 A.M to 6 P.M.